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Cancelling your Appointment

Please telephone or use the link at the bottom of this page if you have to cancel your appointment.

Appointments are often in short supply so please ring and let us know if you cannot attend. It means that the appointment can be given to somebody else.

surgery

Grafton Surgery Important

UPDATE

 

15th August 2016

This GP practice has been temporarily closed following the urgent cancellation of the CQC registration after a court decision on 27 June 2016.

From Monday 15 August, GP services will be temporarily provided by local GP federation, GP Healthcare Alliance.  This new arrangement replaces the current Oakland Surgery cover which had been in place since 28 June 2016.

What should patients do?

Services will continue to operate from the Grafton premises (albeit without the Grafton Surgery branding as it does not currently have a CQC registration). As before, patients should attend/contact the surgery as usual.

Patient with repeat prescriptions should request them in the usual way. We are working to get online requests working again as soon as possible.

 Patients with urgent medical concerns should ring NHS 111.

This new arrangement will mean that for at least the next three months, it will offe r greater continuity of care while investigations following the CQC action are on-going.  This new arrangement also means patients benefit from securing experienced senior clinical and managerial leaders at GP Healthcare Alliance who can help care-take day-to-day running of Grafton Surgery.

Dr Peter Long, Chairman for GP Healthcare Alliance said: “We appreciate that patients of Grafton Surgery have faced much uncertainty in the last couple of months, we want to reassure patients of Grafton Surgery that we will oversee and deliver high quality primary care services for the foreseeable future.

We know that the situation is not ideal and we are doing everything possible to ensure that there is as little disruption to patient services as possible; the priority is to ensure safe and effective patient services.  Staff are working very hard in unusual circumstances so we ask patients to be understanding when the occasional problem occurs.

 

We thank you for your patience at this time.

(Site updated 05/04/2017)
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